Reasons to buy a Bob Jackson part 42; my experience of a repair under warranty.

I have no idea what you do Vinz, but are we to assume that you are perfect in every way and would therefore never have the opportunity to attribute "human error" to any fault of your work/study? If that is the case, well bully for you. In the wider world humans aren't infallible. Pilots crash planes, engineers make buildings that fall over, software designers write code that causes all manner of mess, and frame builders occasionally make frames that fall apart.

The difference between a good craftsman and a bad one is humility and a desire to always learn from their mistakes as well as a desire to set mistakes right. It takes a lot for a company to stand up and say, "Hey, we bodged this one... entirely our fault. We're going to set it right.". Find us an example of Tony Malone having admitted he'd made a mistake and then putting it right.

Bob Jackson win here because they did what other companies might not have done, been humble enough to admit their mistake and set it right. It's not a design fault, it doesn't affect all frames... it was human error, and they got it sorted. Not only that, but in admitting the error they shouldered the cost, and then went the extra mile to make sure the customer was happy by undertaking things like the decal change.

Pretty awesome work all said.

All true.

I just feel like peoples reactions on this forum seem to be somewhat light (biased?).