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  • Object, this might be of interest to you. I sent an email a few days back to Butterworth, this is their reply:

    If a claim occurred under the Cyclecover policy, Loss Adjusters ask for
    a copy of the original purchase receipt or a valuation. In the case of
    a custom built cycle, they will accept receipts for the parts, photogaphs
    of both the cycle and policyholder, or a valuation from your local cycle
    dealer (or the dealer who has supplied the parts to your cycle if one
    particular shop that you deal with).

    When a total loss occurs, Loss Adjusters will normally settlement the claim
    directly to a cycle dealer if a replacement cycle is to be purchased.
    Alternatively, following discussion with the policyholder, they can issue
    settlement directly to the policyholder although where possible, replacement
    of the cycle to a dealer is preferred. Before any settlement is reached,
    Loss Adjusters always speak with the policyholder and fully advise them of
    the position regarding settlement of a claim.

    My thoughts are valuation is useless because I don't think many bike shops could accurately value a bike that isn't very typical; not like I'm insuring riding Marin Hybrid. I've replied asking how I'd go about making a claim for payment to me rather than a bike shop because the parts are from all over the place. I'll let you know if you want.

    I think I'm going to end up going with them anyway. If push comes to shove, I'll go to Brixton Cycles and get a Steamroller or Cavendish and find something, and flog it if I really hate it.

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