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@_Zed_
My experince is fairly similar. I think generally Evans shops are a fucking nightmare, BUT I must say I have been to both Waterloo shops and the guys there were really helpful genuinely willing to help / chat. The crap stores I've been to are Spitalfields (v. poor), Wandsworth (fucking awful) & Ludgate Hill (just about ok).
At Condor I found they were really keen to talk to you when I wanted to order my Italia, but in terms of after care, 1st service, picking it up after the order, they were appaling. I felt as if staff were trying to avoid serving you. I'm gald I'm not the only one who's not happy with them.