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@skoota
speak to jan, in the morning, (he might have had a drink by the afternoon) explain it calmly. I had a headset done by them, they sold me a brand new one and chewed the edges of it by using the wrong size wrench. I had brought stelle there and another friend and told him, i recommended him to them and they did this kind of shit work, his answer was. "what would you like, you must have a price in mind." I said i didnt but it wasnt good enough, eventually i said i wanted a tenner off the next service i go there. He said no problem. When i broke a couple of spokes and took my wheel there, jan wasnt in i regaled my story to the girl, who replied "well i don't see why you'd lie" and discounted me the 10. They don't do the best of jobs, but they are a young shop and i pointed out to them they need to care for their customers, he agreed hence the 10r. It was a dumb thing to do but Jan is decent and i reckon will sort you out, if your reasonable about your argument. Anyway, i havent been back since my discount cause i can fuck my bike up all by myself and for free.