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@ChrisNW
TalkTalk are absolutely poo on their 1st line support, but if you can get to the second line... oh, yes they're good.
1st line support is offshore - there is a language problem to say the least and they don't wanna know unless you've already tried all the usual suspect problems.
However, if you breach the defences of the 1st line it gets much better, they kept phoning me back for a week to see if the connection was good, would I like cream with that, sir? etc.. Even threw in a brand new ADSL modem/router for free after the first time they called back! My mate also had a similar experience so i'm not the only one - credit where its due.