I hate

I found the correspondence:

Dear Sainsbury's Personage,
Why do Sainsbury's checkout staff look at me as if I've come from outer space every time I attempt to use my Nectar vouchers? I recently redeemed some points and now have a large amount of vouchers which I use regularly, but the rigmarole of using them at your Tooting Broadway store is tedious as the staff seem to have no idea how to deal with them.
It's disappointing but this has made the retail experience at Sainsbury's Tooting needlessly difficult and time consuming.
Your faithfully,
Mr. RPM (The Beast)

I soon got this:

Dear Mr. RPM (The Beast)
Thank you for your email. I understand you have been having problems redeeming your nectar vouchers at our store in Tooting. I can certainly appreciate your frustration, especially as you have a large amount of voucher’s.

Please let me assure you that it is our duty to serve our customers well. We expect our colleagues to be helpful and courteous at all times and we place a great deal of emphasis on this in our training. I am therefore sorry that we have let you down on this occasion.

I have passed you comments on to Julian Buckman, The store manager at the Tooting store. He asked me to pass on his sincere apologies to you. He assured me he will speak to his colleagues to ensure they are all aware on the procedures for accepting nectar vouchers.

I have also added 1000 points on to your nectar card to make up for your disappointment. This is equivalent to £5.00. The points will appear on your card within 72 hours. I hope you can use this on your next visit to treat yourself to something you particularly enjoy.

Once again, thank you for your email. I hope you will continue to use and enjoy Sainsbury’s products and services.

Kind regards

Laura Hoyle
Sainsbury's Customer Services

I replied:

Dear Laura,
Thank you very much for your prompt reply and kind gesture.
I think I may purchase some items from the meat counter with my Nectar points, maybe some beef or a nice cut of offal...if they have any.
I shall very much enjoy that, with some vegetables. and maybe a case of champagne.

oh, and some olives (not the ones with the stones taken out and replaced with those red bits that look like the ends of Bic biros)

Best Regards,
Mr RPM (Slightly less beastly, but nevertheless, still rather prickly)

I'm still waiting for a reply, it was some time ago..
but I got the points and spent them on stuff.

it pays to have a little word sometimes, it doesn't hurt