Parcelforce/Royal Mail is a feckin' joke

edmundane I ordered quite a bit of stuff from Parkers, and they sent it with ParcelfArce.
Delivery slot is between 7:30am - 6:00pm (isn't this a punchline already).
They tried delivering it twice, I missed it both. Try using that tracking number on the website AND the phone nothing works (did it ever work for anyone?).
Asked them to deliver it to my nearest Post Office, all confirmed and everything.
Went there to queue up almost religiously everyday for the past week and a half - NOTHING.
Called them up waited almost 20minutes on the phone (yes, my bloody mobile) they tell me, yes, we know, but that parcel is too big for the post office.

WTF?

It's a bloody parcel, not a fucking dinosaur, if you can fit it in the back of a bloody van why can't a post office that has at least 1000sq ft queuing area not take a bloody parcel? They went on to tell me that a shoe box is the maximum size they'll take. Am I supposed to laugh?

Is that the mob down in Willow Lane, Mitcham? They are complete twunts!

I tracked bits online with them before(stuff from US) and when you take a bit of initiative and ring them when it says online 'you're package has been delivered but returned to depot as you were'nt in', it's still a ballache. You ask them to re-send it to work 'Sorry Sir, we have to send it to the address on the parcel' 'BUT I'M NOT FUCKING THERE, I'M AT WORK, IT'S ME, THAT'S MY NAME, I CAN PROVE IT, I HAVE A FUCKING TRACKING NUMBER!!' 'Oh, we can do it but it'll cost you £12' WTF!? Always end up having to drive down there on a Sat morning to pick it up.....