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@Max
It's not that sort of customer service I need - more worried that I order on-line, pay the money and a few days later the correct parts arrive on my doorstep as they do with Wiggle, CRC etc. And in the rare event they get it wrong (once in 20 odd orders with these two) they sort it out calmly and quickly with no fuss.
Is this likely to not happen with Ribble?