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@hippy
Complain.
Companies are required by law to act on this shit. Even if it's only noted in their stats, every little helps (wtf does that mean anyway?!).
I posted before on someone in Oz reporting a bus driver and the driver receiving disciplinary action.
TFL or was it PCO don't take reports of dodgy taxi drivers though (I got the email that says they don't) so you might need to speak to the cops.
Hmm.. was it a London bus or a tourist bus? Reading thread might help. Report report report.