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@furious_tiles
"I think it is pretty clear that the specific complaints are directed at BLB. "
Sorry Alex I disagree your only ever state at the very end of your post that the shop is near Brick Lane for the rest of your rant you just state LBS.
Although I understood where you ment I'm guessing there would be some less informed/not local to London who didn't.
Yes I might of jumped down your throat but that is due to me being irksome at best let alone on Sunday mornings when I'm at work with a hang over.
I also get angry over continual bashing that bike shops get on internet forums (not just this one). I'm not saying the one that I work in is perfect; far from it. JUst trying to get enough staff to work on paultry wages to cover all the shifts is pretty hard, let alone staff that have brains and know how to treat customers. We can but try.
Either way enjoy the postage strikes or try another shop or two. Some of us can offer good service at a pretty good price.