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@Alex
And this is where we get into the territory that separates a good bike ship from a bad one. How many mistakes do they make and more importantly, how do they rectify those mistakes? The original posters feeling is that the bike shop cocked up, but then just tried to cover it.
Thats what engenders bad faith in a bike shop. Mistakes do happen, but BS'ing your way out of it doesn't win you customers - its just the shop trying to take advantage of their position of power.[/quote]
I stripped a crank arm riding once, and took the bike to the shop that sold me the bike. Left it there for over 6 weeks and nothing. Then one say someone complained on a board, others had similar complaints and it turned out to be so bad that if you googled crappy bike shop and the name of the city, they would come up. They called me and the others and made it right. After that I never took my bike anywhere else. People muck up, but I agree that if you own up to a mistake and fix it you get repeat business.