Dear LBS

furious tiles Alex,

Thanks for purchasing a bucket of tar of the internet. The brush you've used on me seems to have done the trick too.

A note of interest mind is not all IBD's* are the same or offer the same quality of work.

So all in all thanks for you undying support of what is still a reasonably small industry making ends meet on relativly small margins.

Love you too.

*I do not work for BLB but another IBD.

Re-read.

I think it is pretty clear that the specific complaints are directed at BLB.

The comments about LBSs needing to focus on service are neutral - it is my opinion as a customer of what counts for me (and for the record, anyone's low margins are not really what matter for me - incidentally, perhaps a way to fatten those margins is to provide premium service, i.e. more than just good service). I don't mean to paint them all with the same brush and let it be known that the shoddy service I got was at BLB. If it in any way reflected on any other LBS, then I apologize. Given that BLB is so poor, I will surely go the extra distance to check your shop (post a link, please).

Heck, do you guys sell half links? I found them on the internet, but I would rather buy them locally because it is a good thing that people keep inventories of such things and I want to support that.