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@pj_(pj)
some time ago i bought a new bike from possibly the most well known LBS for over a grand. the bike seemed a bit too skittish and jerky. after a few rides i began to feel it was a problem with the bike and not my brittle bones. i took it all apart, had a look and realised the headset and steerer were not aligned with the frame itself. the lovely new paint had chipped away as a result of the stresses. it took me two seconds to pop it in properly. moral: even the big hitters make schoolboy errors. people are fallible.