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@Cajeta
haha, when they "delivered" my wheels, they left the (correctly addressed) parcel at a flat with a house number 2 digits off from mine, different apartment number, different street name (name began with the same letter), different postcode. called them, and after 2 calls, was finally put through to their depot, who said that they'd talk to the driver who'd delivered the package. i NEVER heard back from them.
luckily, the lady who ended up with them (next door neighbor to where they'd been left-- wtf) was honest, and kind enough to come find me and drop off my package.