Kryptonite Anti Theft Offer

Dr. Lois (agony aunt) to the rescue!

Sounds good but what if the theif doesn't leave your lock at the scene of the crime??

Kryptonite Web Page

My bike/vehicle was stolen while locked with a Kryptonite lock and I have registered for the anti-theft protection offer. What do I do?

We are so sorry to hear about your loss. Here is what Kryptonite will need from you:

   1. Send Kryptonite a notice of the theft within seven (7) days of the theft. We suggest sending this via certified mail.
   2. Send the following to Kryptonite within 90 days:
         1. the broken lock and/or broken links
         2. at least one key (not both keys, as has been reported...just one)
         3. a copy of the police report
         4. evidence that you have notified your insurance company, if applicable

These are the basics. If you do not have your product insert any longer and would like the full information, please let us know when you file your claim and we will send a copy to you right away.

Why do I need to send back a piece of the broken lock as part of my claim?

Our engineers inspect every single lock that comes back to Kryptonite. This is part of the process in making changes to products to make them even better. We value this information a great deal. We also need a piece of the lock back as proof of lock failure.

Why do I need to send back a key as part of my claim?

Unfortunately, there are dishonest people out there – if there weren't, you wouldn't need locks, right? We need one key back as proof that this is, indeed, your lock and not something found on the street.

apparently this is the email address for questions
letters@irco.com