Etape Anglais

Capriccio They've been really good with regard to not charging for labour on these multiple visits - because it was an existing issue when I paid £70 for labour in April having it serviced. But will I be expected to pay for the rebuild? David, you have a simlilarly new Serotta. What would you expect?

I'd regard it all as a warranty thing. I'd go half way on some of the costs, but no further. And that would only be out of respect of them as an independent shop and that the creaking isn't their fault per se, they're just the reseller and could choose to simply take things apart and ship them back to the respective companies. Them giving time and effort to investigate is a step beyond what they're obliged to do, but still it shouldn't need doing... you shouldn't have the problem. So I'd go half way with them.

And your Serotta is better than mine (raw cost, we've both got our bikes and I wouldn't swap mine). I wouldn't be happy with problems like that at all.

I'm in a kind of sticky situation with Cycle Fit at the moment too. It's taken 6 weeks to build up a pair of wheels. 6 Weeks! I asked for a unique spoke pattern. Warwick has gone through so many spokes, which I'm paying for, and it's taking ages. How do I tell them to stop pissing around and just deliver the damned things? The problem with a cycle shop who start to feel like family, it's hard to be aggressive and pushy with them.