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@Velocio
As said before, it depends which Evans. The suburbia ones seem to have some great staff. Some of the inner London ones are really terrible though.
Unfortunately you can't blame the staff for the stock. Change your expectations as such and where's the problem?
One of the guys in the Chiswick Evans is certainly pretty knowledgeable and happy to help out even when the only thing you end up buying is a brake cable.
I don't really buy into the "all Evans are shite" argument. We're not really their target market and for what they do do, they do it pretty well (get people on bikes)... may not be up our street, but hey what do we care?