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Spare parts are not readily available, compared to other machines like a Gaggia Classic, rancilio, la pavoni etc.
Sage would rather sell you a new machine than sell you a 5p seal to fix a leak.
I quite like the Barista Express machines and I'm an avid La Pavoni owner! I've repaired a few in my time and the knowledge is out there too.
Kalkhoff
Yeh they look ok - why bad rep?