I also hate to point this out now, but the status of Fn-lock is a software thing. It can be toggled with Caps Lock + Fn.
Don't I know it. It's Fn+X+L for 3 seconds on my Keychron. She apparently tried this and it didn't work. I have since done it successfully so I think she didn't hold the combination long enough. C'est la vie.
@IrPOWERranger started
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I also hate to point this out now, but the status of Fn-lock is a software thing. It can be toggled with Caps Lock + Fn.