• This is the view of the guy who runs the football messageboard I'm on:

    My gut feeling is that due to the brilliant moderation on this site we already remove offensive "content" and have the complaints process covered, we just need to document what we do and submit the assessment. Since the beginning we've been treading a fine line between functionality on this site and keeping out spam and other malicious content.

    If we are deemed to have breached the rules we can remove the offensive material quickly but thanks to the many posters who report these things to the moderators I reckon it would be gone before a complaint was processed anyway.

    The only people who'll be impacted by this is are me and Tony. I'm going to have to work with him to document what the moderators do. I'm the one that will need to do the assessment and pay any fines should they arise. I'm counting on everyone to make sure that we never get to that point. I also want to re-iterate my thanks to all of the people who have helped to moderate this board through the years to keep us on the right side of the law and as a place where we can have respectful discussions even with those who hold different views to our own.

    They are very proactive on moderation, helped by a no politics rule.

  • They are very proactive on moderation

    A few people have responded here and elsewhere that this is somehow a protective thing... it's a form of "If you've done nothing wrong, you've nothing to hide"... we're very proactive on moderation, I swing the ban hammer freely and nuke everything someone says when I do so, and I also follow up all reports, and this software keeps every version of what someone has said so I can see when they've done shit and attempted to cover their tracks.

    I don't buy it though, the Act has parts that talk about the duration of time that "harmful" (not illegal) content is visible, and that harm is effectively in the eye of the beholder.

    With all best intents, if you don't have a 24/7 coverage of moderation and surety that when you go on vacation that someone else is covering it... this is the risk of weaponisation.

    Those who have run forums for a long time have seen "fun" forum invasions, or the guy you banned register 10 accounts and start spouting off all over the place, or the "hilarity" of someone writing a crappy bit of JavaScript that does something nefarious... it's just a question of time even when it hasn't happened recently.

    My fear, which I think is reasonable, is that the law actively encourages retribution by those who are moderated / banned or just trolls... because where their act of retribution was always futile in the past, it now carries real consequences for those who are named as the "officers" for the site (typically the individuals running it).

    In that World, it basically incentivises the aggrieved to find their moment and act.

    These asshats that we ban are apparently more creative than I, but I can think of many ways to weaponise the OSA based on what I've seen in the past.

    The idea that "no politics" and "proactive moderation" and "we are fine we are superb at running sites" is going to save site operators feels to me like hubris. A lot of sites will never have action taken against them because of luck, pure luck, but a small minority will because of bad luck, that they just had the one angry troll, the one really vulnerable person, the couple of people who bully another, the few that share effed up material via DMs... hubris is not going to help you if you are the unlucky site where someone does commit suicide due to the behaviour of others, or some act of harm happens due to some subtle act of bullying that didn't break any number of well intentioned strict rules, this is out of our control.

    A long time ago I ran sites in a zero tolerance way, you couldn't even tell someone to fuck off... and all that happened is the bullying, harassing, all the bad stuff the OSA targets... moves to plausibly deniable territory, soft words all deniable, by a cohort of people who are friends and effectively dislike someone else.

    I've found the current style works better... I let you all swear at each other, it actually provides far better signal to me as a moderator and site admin, that I get to see it and then act on it.

    In my experience, the more proactive the moderation, the more strict the rules, the more it just exists but all flies below the radar level of your rules... the outcomes remain the same. That sites haven't experienced the bad outcomes so far is little to do with their moderation, and more to do with luck.

About

Avatar for aggi @aggi started