For us everything turned up in good condition apart from 1 wall unit which was damaged, they had a new one with us (and an additional panel we fucked up and missed off) within the week.
That's good to hear. I've heard a lot of good things as well, and the Facebook group for planning advice etc has a lot of examples that look really good. We'll try and get to the showroom over Christmas and also to the Howdens Expo.
For us everything turned up in good condition apart from 1 wall unit which was damaged, they had a new one with us (and an additional panel we fucked up and missed off) within the week.