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  • We can't get any bills from them older than 2017. I don't know why that's the limit.

    All the bills from 2017 are estimated, even though we have had meters installed since 2012.

    Our second last bill was Nov 2019 and it was also an estimated bill.

    Our last bill was March 2024 for £1600 (again, estimated)

    The final meter readings didn't even add up to £1600 worth of water according to the guy that took the numbers.

  • Tell them that you want to escalate it and are contacting OFWAT. Ultimately they will back down and wave the bill. They can only work from the new meter as there is no way of knowing if there was an issue with the old meters. Or even if they were estimating on the correct ones. Give them the olive branch of saying you expect to have to pay something just not £1,200.

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