You are reading a single comment by @hippy and its replies.
Click here to read the full conversation.
-
We have a smart meter now (that was a whole other ball ache) but that's not the issue. The issue is that since maybe 2017 they've not read the meter, not billed us and now they want £1500.
We have photos of OUR final meter readings from the old meters (and TW had sent a guy so they should have readings) and the charges would be in the hundreds of pounds not 1500 and that's not counting the bills I had paid up until that date.
So they basically owe me money, not the other way around.
hippy
https://www.ofwat.gov.uk/households/your-water-bill/metering/#:~:text=Often%20the%20water%20meter%20is,how%20to%20read%20your%20meter.
Meter reading
If you have a water meter, it should be read at least once a year, and read by your water company at least once every two years. Some water companies might read your meter more frequently. Often the water meter is installed so that your company can read the meter remotely.
They can’t simply carry on with an estimated reading as over time it will creep up.
I’d try to get them to fit a smart meter so that they can remotely read it and then work back to find you previous usage.
You could try to get them to charge you the unmetered rate, but if you are good with water use that may cost you even more.
Threaten them with OFWAT and se if that helps.