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We can't get any bills from them older than 2017. I don't know why that's the limit.
All the bills from 2017 are estimated, even though we have had meters installed since 2012.
Our second last bill was Nov 2019 and it was also an estimated bill.
Our last bill was March 2024 for £1600 (again, estimated)
The final meter readings didn't even add up to £1600 worth of water according to the guy that took the numbers.
hippy
@Chaley
Just a thought.
Have you got any readings on your bills that are marked as actual that are higher than the physical reading you can see? If you have that’s technically fraud. And they literally shit a brick and get it sorted pdq.