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What's happened? I've been with them for a couple of years, not had the need to contact them at all so far, everything's just worked... £29/m for 1Gb/s is nice enough to put up with slightly tardy support imo.
ectoplasmosis-
When I first joined them I was meant to get some £100 referral bonus. Never happened despite multiple calls/emails with them where they assured me it was sorted.
Now my contract has expired and the price increased. Called them and agreed a new contract at a reduced price (nothing complicated, just the price on the website).
Again, multiple calls and emails where they have no idea what is going on, assure me it's sorted and then next call starts from square one again.
aggi
Fucking Community Fibre.
Their product may be good value but their customer support is so incompetent that it makes me think maybe Virgin wasn't all that bad.
Every query I've raised with them, phone or email, just disappears into a black hole. They're completely incompetent at best, deliberately screwing customers over at worst.