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Well I had thought of that but thought I'd try emailing them first. Got a reply straight away this time to be fair apologising and saying they'll try to get it to me next week, but as @frank9755 suspects they've been swamped...
Fox
I don't know anyone who's actually used a Heat Geek certified ASHP installer, their quotes seem mental, but have you tried reaching out to the Heat Geek mothership about this?