Best to do a transfer from inside the app, then it assigns references automatically.
Yeah 100%, rightly or wrongly I'm a little pissed that my bank set them up as a contact as part of the process. if they hadn't of done that it wouldn't have have occurred to me to do it that way.
I can see how you could have done this as I almost did exactly the same thing yesterday!
I expect they will be able to sort it out and return your money.
Best to do a transfer from inside the app, then it assigns references automatically.