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I've mentioned on here before how a couple of years ago Bulb erroneously billed us £4.5K for one month, and £9K the following month, which we then had to drag Octopus kicking and screaming to the energy ombudsman to get waived. Took a year to get resolved, during which Octopus maintained that we had actually used this amount of gas.
Even after the ombudsman inevitably ruled in our favour, and they paid compensation through gritted teeth, they still maintained that they were right and the victims of a scam, with every email signed "Love and Power"...
ectoplasmosis
Fox
Monster1985
I mean. There not always the best with ‘financial matters’ took them nearly a year to remove the £26k they wrongly credited my account with.