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I mean. There not always the best with ‘financial matters’ took them nearly a year to remove the £26k they wrongly credited my account with.
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Try a withdrawal and see how quick they get it right!
I'd have stuck that in a nice high interest account or premium bonds
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Heating on with all the windows open with that credit.
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I've mentioned on here before how a couple of years ago Bulb erroneously billed us £4.5K for one month, and £9K the following month, which we then had to drag Octopus kicking and screaming to the energy ombudsman to get waived. Took a year to get resolved, during which Octopus maintained that we had actually used this amount of gas.
Even after the ombudsman inevitably ruled in our favour, and they paid compensation through gritted teeth, they still maintained that they were right and the victims of a scam, with every email signed "Love and Power"...
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Could you just stop making payments and get them to take it out of your balance. £26k so you’re good for about 6-12 months in this economy.
Grumpy_Git
Gewürzt
ectoplasmosis
Tonts
Looking through old emails to find energy bills from our old house in the UK so I can get an idea of how our energy consumption compares and I found an email from the 6th of this month from octopus telling me it was my last chance to pay 14 quid before the debt collectors are sent.
G mail had put it in and all the others in 'promotions' so I'd completely missed them, would have been good to have my credit rating trashed if I have to move back to the uk. Fair play to octopus for giving it over a year and not defaulting me.