• SRAM Rival AXS help needed!

    My rear derailleur has just stopped working. No signal to any connected device. No movement when I press the axs button. No lights. Nothing.

    Battery is fully charged.

    Connection points have been cleaned and cleaned again with contact cleaner. They are nice and springy and I can feel the contact being made when I install the battery.

    Shifters are communicating with the app. Derailleur is not.

    Was working fine until yesterday when, after a few dormant days, I picked up the bike and went out for a ride but with no gears. Components are out of warranty, though I have raised a ticket with SRAM helpdesk.

    Does anyone have experience of this with SRAM or know of any fixes?

  • Have you tried a different battery/checked that the battery works in another derailleur?

    Tried holding the AXS button while installing battery?

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