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Our gaff is pretty poor on insulation - we have double glazing but i'ts very old fashioned (possibly 70s?) aluminum frames. Standard 30cm of fibreglass insulation in the attic, very little else. 1930s construction.
@ectoplasmosis is bang on as well, they've given us this enormous Daikin unit, about the size of a chest freezer. It works but it's not pretty.
ReekBlefs
I'd be keen to hear more about this, especially once you've had it a bit longer.
Edit: Just saw your last post and sounds like the install/design process wasn't that smooth!
What brand of heat pump is it and what's your property like (in terms of age/size/amount of insulation etc.)?