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It was smooth in terms of the install, and the installers were efficient on what they were being asked to do, but I got the impression the planners don't really talk to the installers. For e.g.
the planners told us to demolish an old wall and install a new one to allow the heat pump to be wall mounted. that's fine - we wanted it wall mounted - but the wall mount requires an enormous bracket which, it became clear after installed, is so large it stops us opening our kitchen doors! If they'd told us a bracket of this kind would be required then we'd have just asked them to floor mount and saved ourselves three grand.
the planners told us that we needed a survey which found we needed a reinforcement beam to our attic to ensure the cylinder tank didn't crash through our ceiling. again, fine, but then the installers didn't install it where the reinforcement beam was!
finally they damaged our wall when trying to install a vertical radiator which I don't think we really needed. we were consulted on that so it's partially our fault, but we do now have a busted set of tiles on the wall which is a bit depressing.
Hopefully they'll resolve this stuff. Waiting on a response for them atm.
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ReekBlefs
konastab01
Congrats! Sounds like a fairly smooth experience. Ours is planned for mid jan, in scotland, so I am looking at alternative accommodation as I don't think it will go down well with wife and child with no heating / hot water for a few days!