It is made very very clear. They even have a list of locks and links to buy them during sign up. And you don’t even need to keep the receipt. For some reason this guy’s friend ignored the very basic and easy instruction to take a photo of his lock.
Sounds like I did too. And logging in I can't see any mention at all of 'take a photo of your lock or provide a receipt'... Just 'add a photo of your bike or receipts'.
It is made very very clear. They even have a list of locks and links to buy them during sign up. And you don’t even need to keep the receipt. For some reason this guy’s friend ignored the very basic and easy instruction to take a photo of his lock.