I think it would be fair to highlight when signing up ‘make sure you have a Gold rated lock (and keep the receipt)’.
As this is vital, and I’m sure many won’t realise, it shouldn’t just be in T&Cs.
It is made very very clear. They even have a list of locks and links to buy them during sign up. And you don’t even need to keep the receipt. For some reason this guy’s friend ignored the very basic and easy instruction to take a photo of his lock.
@cmyj started
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I think it would be fair to highlight when signing up ‘make sure you have a Gold rated lock (and keep the receipt)’.
As this is vital, and I’m sure many won’t realise, it shouldn’t just be in T&Cs.