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@terlg
Thanks both - it's bonkers. I actually had a relatively good experience with the met when my handlebars/shifters were stripped and ended up on ebay. they claimed they actually brought the seller in for questioning but couldn't go further.
Any tips on how best to not go away? I've logged a complaint, and am trying to be a twitter-hero but haven't used twitter previously so assume a random no-tweet account doesn't get much traction..