Broadband Internet & ISP Recommendations?

Wish Id took virgin on, BT are the worst cunts ive ever dealt with.

Were processing the refund for the fuck up (£1100) but somethings happened and its not been done agin so you'll have to wait another 2 days for this to be sorted even though ive waited 5 weeks for this and to top this they have charged me £245 plus vat for an engineers visit because there services were fuckin shit and not what I was sold.

Honestly puffed out and a bawhair away from closing the account and letting them take me to court for the money.

Mesh discs - which ones etc etc
I’m on ee with a bt hub. Fibre 150.
Paying £10 a month for 3 discs feels counterintuitive

Ha. It really is hard to convey just quite how valuable ‘it just fucking works how it should’ is when I recommend zen to people but this is fairly apt.

This is what Plusnet can offer me in Edinburgh city centre

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We've been in the flat for a year, I got a 12 month contract last year with the aim of switching to fibre by now.

I should be able to get 100Mb elsewhere but the state of things is embarassingly shite

(Virgin will do >100Mb but I no longer think it's worth dealing with them)

Exchange Only line restricted to ADSL 2+?

https://www.broadbandchecker.btwholesale.com/#/ADSL might give some information. If there are no Openreach options and Virgin is undesirable (I agree) I'd look at 4/5G.

I think our UPRNs are fucked up. I'm not entirely sure what I'm looking at but my reading of it is that we should be able to get 200Mbps...

For whatever reason, TalkTalk are saying they can do 550Mbps, which seems odd given that Openreach don't think we have FTTP available yet. I'm gonna sign up to that and see what happens

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@jellybaby (or anyone else) sorry for the ping but do the results above make sense to you?

It says FTTP is not available. But it also says FTTP On Demand is available at up to 1000 Mbps. From what I can tell FTTP On Demand costs several thousand and is only available to businesses.

But TalkTalk are offering 550Mbps. Am I just gonna stay at home only for the engineer to turn up and say "we can't do it" in 2 weeks time?

On the OpenReach website I get this. I wonder if the GFast 0-275Mbps is the problem as ISPs can't guarantee me a minimum speed because of that 0 there? Can I get OpenReach to update that number somehow?

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As you say FTTP on Demand is usually £££lol for install but you should be quoted all install costs before you sign a contract so you might as well see if TalkTalk can deliver a service if they are offering it. I wouldn't expect to get as far as an install appointment if they can't deliver so I don't think you are likely to be waiting for an engineer that is never going to come.

I don't have much experience of G.Fast delivery but it does fall off a cliff. Again see if an ISP let's you put an order in. They should quote a minimum speed and if they don't deliver that you can cancel. https://www.ofcom.org.uk/phones-and-broadband/coverage-and-speeds/broadband-speeds-code-practice/

I've done a diagram. I think this is what's happening. Looks like one pole has FTTP and the other (which we're connected to) doesn't. Our neighbour on the right in the diagram can get FTTP but we can't and the neighbour on the left can't either. FFS

An OpenReach person is coming out in a few days to have a look so hopefully they can sort it out

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This is the right hand pole as seen from our window. Looks like fibre maybe? I really don't know

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Ah, literally just after I posted that I got an email from OpenReach saying they're installing fibre on the 28th, so hopefully it's going ahead. I would love it if our cable didn't go through a tree so maybe that's something they can do at the same time. I guess I'll find out in a couple of weeks

Yes, the thing on the right looks like a GPON splitter.

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anyone using Cuckoo? My Virgin contract is ending this month and they want to hike the price by £20.

I see @danb was using it, albeit 3 years ago. Any issues?

Yeah - I was until about 6months ago when they said they weren’t supplying my area anymore and moved me to a different supplier (home broadband I think) - at the same time my gigaclear install finally got sorted so I switched to them instead

Performance etc was fine when I was with them though - no complaints

How are you finding Gigaclear? Thinking of switching to them for bigly speeds, but from Zen who I'm already a great fan of.

Seems good once they finally sorted my install (2 years of waiting…)

Tbf it was really their contractors (avonline ) who were the cause of the delay - once they changed to new contractors the install was sorted in a few days.
The delay was down to them not being able to clear the conduit that the fibre runs down to the cabinets and then trying and failing to get approval to dig up the road to find it and fix it.

The service from gigaclear seems reliable and I get good speeds when I have bothered to check

TalkTalk are fucking useless and fucked up the install. They sent out an OpenReach engineer 3 times and gave the engineer the same incorrect address 3 times. Twice I had to go to the Post Office to post routers back to them. Absolute cretins.

Lucky for me they have deigned to give me a £6.10 bill credit as compensation (except I no longer have a contract/bill with them).

No one except Virgin seems to be able to offer us more than 60Mbps and there seems to be absolutely no way I can get in contact with someone from OpenReach to get it sorted out despite the fact that I can see a fibre pole out my window. The OpenReach website says they have no plans to provide fibre in my area but my neighbour has it already. This system is fucking stupid.

Not every fibre supplier uses Openreach. YouFiber for example run their own cables so you may have some luck getting someone else that doesn't use Openreach?

Agree with the sentiment for talk talk, totally hopeless but I did get 4 eero 6 routers out of them before complaining to ofcom/ombudsman as they spent 6 weeks messing around getting me connected (then BT did it in 36 hours)

Does anyone know of an ISP who gives a discount for not using their router? If we change to an open reach provider I just need the open reach ONT box to be installed, I don't need their kit

I expect there are almost none. The routers are much cheaper to the ISP than the support calls from people that need help configuring something. You might be okay but if it was an option lots of people would 'save' the money and then need help.

YouFiber for example run their own cables so you may have some luck getting someone else that doesn't use Openreach?

Sorry, I totally forgot about this. As far as I can tell literally none of the multitude of other suppliers can connect us up. Just Virgin. Will have to stick with 60Mbps I suppose. Pile of shite

Onestream are apparently evil but router rent is a separate charge on your bill

Fuck TalkTalk

Just been activated with toob and have been impressed at their comms and organisation. the linksys router seems nice. I went for toob's offer of 9 months of free broadband - Has anyone claimed this? Was it a relatively pain-free experience?