I've found the opposite actually. Always managed to get a refund or change of journey on non-flexible tickets if I phone up with a sob story.
Wow that's good to know, I've DNSd lots of train journeys due to injury or stuff happening and never thought of pleading
You can pretty much always get a refund for unused tickets in the app or online, usually minus tenner fee
@frank9755 started
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I've found the opposite actually. Always managed to get a refund or change of journey on non-flexible tickets if I phone up with a sob story.