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  • It’s 14 days to inform them and then 14 days from that date to return, right? So if I ordered on 22 Aug, I have till 4 Sept to inform them then till 17 Sept to return. Is that right? Think I’ll email them to state I will be returning to the store by (date), so it’s in writing. It got to a point yesterday they didn’t answer my call anymore.

  • It’s 14 days from when you received the order (just read the Which link).
    Take them back to store and point to the consumer contracts bit. If they decline, contact your bank and they should refund.

  • Alright, I am away next week, so soonest I could go is 7 Sept, still plenty of time. Thanks a lot.

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