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  • miscommunication and assumptions

    I think this is exactly right, compounded by gaps in staff training and badly designed SOP. I know of two incidents in 5 star London hotels in the past 12 months where cakes containing nuts were served to guests who had explicitly declared a nut allergy to their server.

    It must be horrendous living with a serious allergy and having to play Russian roulette every time you eat out.

  • you eat out

    I actually think it's mad people do. The risk is just so great and I don't think you can rely on others when it comes to stuff like this

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