I think this is exactly right, compounded by gaps in staff training and badly designed SOP. I know of two incidents in 5 star London hotels in the past 12 months where cakes containing nuts were served to guests who had explicitly declared a nut allergy to their server.
It must be horrendous living with a serious allergy and having to play Russian roulette every time you eat out.
I think this is exactly right, compounded by gaps in staff training and badly designed SOP. I know of two incidents in 5 star London hotels in the past 12 months where cakes containing nuts were served to guests who had explicitly declared a nut allergy to their server.
It must be horrendous living with a serious allergy and having to play Russian roulette every time you eat out.