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I'm allergic to dairy and have been fucked over in big chain coffee shops putting milk in (thankfully my allergy isn't fatal but still very unpleasant). I now only have black coffee if I'm out, I shouldn't have to but it's not worth the risk. I only have something like a hot chocolate or a latte if I'm in an actual vegan cafe.
Absolutely awful, but Costa don’t offer a Vegan™️ hot chocolate?¿?
https://www.bbc.co.uk/news/articles/cy0ryvk4jj7o
A horrible misunderstanding with so many other factors.