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  • Fuck that, he should send you a new frame!
    It also says a lot about their attitude to not only skimp on insurance, but to not do anything in terms of proper packaging.
    Cardboard can be found for free.
    Then you make some struts to prevent the frame from moving and add some padding to exposed parts.

  • Absolutely this.

    There should be no extra cost for you getting a usable frame.

  • yes, the frame was simply saran wrapped with card board for head tube and seat tube, that was it ... in a box , and no the frame was not held in place what so ever, so it was constantly moving in the box...

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