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Ben689908
It’s relatively minor compared to what some folks have gone through with the IT outage, but we had a bit of a nightmare with TUI outbound on a package to Gran Canaria last summer. Flying out of Gatwick when there were storms around and nothing was taking off, the plane was an old charter airbus a320 which had a fault meaning the aircon didn’t work until the engines were turned on. We boarded and sat there for an hour, mostly family with kids, as the cabin temperature rose to 40 degrees and no water was made available. As we were still attached to the jetway a small mutiny ensued and people started disembarking themselves, leading to the whole flight being disembarked and we were then effectively kettled for an hour at the gate whilst they decided what to do with us. Eventually we were ushered back through passports and with my wife being pregnant we managed to persuade them to let us book at the Gatwick premier inn rather than be bused to Croydon as happened to most of the flight and we eventually flew off on a day shorter holiday the next day. Whilst we were reimbursed for the lost day, we got no compensation for the flight issues as ‘passengers chose to disembark’, casually ignoring that they chose to due to the alternative being slow roasted…
That said, all the stuff hugo7 said applied once we got there, comfortably the best holiday I’ve had since my daughter was born for all the reasons they pointed out.