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Yes. I'm following the complaints procedure on their site, i.e. first complain to the responsible dept. Then a formal complaint to the council. https://www.lambeth.gov.uk/about-council/contact-us/make-complaint
I emailed admin.lambethpound@apcoa.com on June 24. I'm giving them 20 working days to respond. My email:
Complaint about disposal of motorcycle M133 MPE.
As you know, my motorcycle was recently stolen. Then it was abandoned by the thief, then recovered and disposed of by ALCOA. Councils have a statutory duty to write to vehicle owners before disposal. ALCOA did not write to me. I spoke to an ALCOA representative on the phone who confirmed that ALCOA had been told by Met Police that the bike was stolen (and therefore not abandoned by the owner). He also said that ALCOA did not write to me because the bike had no number plate. ALCOA's duty was to obtain the keeper's address by reading the frame number or engine number. This is a simple task which can be completed in two minutes. The bike's value was over £5,000. (It was 29 years old, had done under 4,000 miles and was in excellent condition.) I would like compensation please.
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nick_h.
lynx
In that local councillors as your first port of call.
Is it Lambeth?