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I don't think you have to, raise with sports pursuit as it's their contract, so they need to do the leg work with royal mail.
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@RonnieOatmilk is correct. Sports Pursuit should refund you then they can do the claim with Royal Mail if they want.
RonnieOatmilk
fredtc
@exteroceptive
Anyone dealt with claiming for stolen post? Had a pair of shoes sent from Sportpursuit that were left outside my house ("Delivered" by RM 48hr) and gone when I got home.