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@Big_Ted
HMRC is jokes.
A few years ago (but not many) I got a tax bill. And on the same day another letter to say they had miscalculated and I owed a lot (thousands) less. So far, so good.
But no. They said I needed to pay the wrong amount and they would refund the difference. My suggestion that I just paid the revised amount broke their minds and a lengthy sub-Kafkaesque discussion ensued with the parting comment that I needed to pay what I owed otherwise I might incur costs for late payment.
At this point, I deployed Dr Mole, a friend from school (he is neither a doctor nor a mole but he is super laid back and an accountant). He got them to issue a revised bill but not without considerable cost to his mental health (which I offset with HPA).
Obviously CSB but I feel your pain