Kitchen appliances chat

It depends on the age of the pan. They emailed me when I replaced mine to say that the lifetime warranty on the 3 ply stainless range was introduced in 2012, prior to that it had a 10 year guarantee. Not sure about the toughened non stick range and their warranty duration.

They usually ask for a photo of the bottom, so that they get a serial number.
Proof of purchase would be helpful, but considering Le Creuset is a commonly gifted item, I don't know how many people keep a proof of purchase or proof gift receipt.

I suppose the crap thing is that I've ended up having to warranty a fair few le creuset pans.
-24cm stainless saute - warped base
-Marmitout cast iron frying pan - flaky non stick

• 36cm cast iron wok -snapped handle
  
• Toughened non stick deep frying pan - degraded non stick
  -20cm stainless non stick chef pan - lifting non stick
  -14cm stainless milk pan - lifting non stick.
  
  

All replaced with no issues, all 'as a gesture of goodwill'