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It depends on the age of the pan. They emailed me when I replaced mine to say that the lifetime warranty on the 3 ply stainless range was introduced in 2012, prior to that it had a 10 year guarantee. Not sure about the toughened non stick range and their warranty duration.
They usually ask for a photo of the bottom, so that they get a serial number.
Proof of purchase would be helpful, but considering Le Creuset is a commonly gifted item, I don't know how many people keep a proof of purchase or proof gift receipt.I suppose the crap thing is that I've ended up having to warranty a fair few le creuset pans.
-24cm stainless saute - warped base
-Marmitout cast iron frying pan - flaky non stick- 36cm cast iron wok -snapped handle
- Toughened non stick deep frying pan - degraded non stick
-20cm stainless non stick chef pan - lifting non stick
-14cm stainless milk pan - lifting non stick.
All replaced with no issues, all 'as a gesture of goodwill'
- 36cm cast iron wok -snapped handle
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Acliff
Rich_G
Dredge. Did you get the pans? We have one that the coating is perishing. Did you need to supply proof of purchase???