-
Dredge. Did you get the pans? We have one that the coating is perishing. Did you need to supply proof of purchase???
Rich_G-
Got pans, for one I had proof of purchase. They told me off for misusing them but someone else on here had the identical email, apart from using olive oil (which I have seen now elsewhere is not recommended for use on non stick pans) I had used them pretty carefully.
-
It depends on the age of the pan. They emailed me when I replaced mine to say that the lifetime warranty on the 3 ply stainless range was introduced in 2012, prior to that it had a 10 year guarantee. Not sure about the toughened non stick range and their warranty duration.
They usually ask for a photo of the bottom, so that they get a serial number.
Proof of purchase would be helpful, but considering Le Creuset is a commonly gifted item, I don't know how many people keep a proof of purchase or proof gift receipt.I suppose the crap thing is that I've ended up having to warranty a fair few le creuset pans.
-24cm stainless saute - warped base
-Marmitout cast iron frying pan - flaky non stick- 36cm cast iron wok -snapped handle
- Toughened non stick deep frying pan - degraded non stick
-20cm stainless non stick chef pan - lifting non stick
-14cm stainless milk pan - lifting non stick.
All replaced with no issues, all 'as a gesture of goodwill'
- 36cm cast iron wok -snapped handle
dancing james
Acliff
Who was it that mentioned le creuset and their lifetime guarantee? It was a great tip.
I mostly use their stainless steel pans but do have two non stick ones where the coating has started to fail. I contacted Le Creuset UK who asked for some photos and they will be sending me two replacements. They are not accepting a problem with the pans and are suggesting they had been misused but the email did feel like a stock reply so I am not fussed.
One point I note though was they suggest not using olive oil for frying as the flashpoint is too low and it is likely to form a layer on top of the non stick.
I know the pans have only ever been hand washed and the utensils have either been wooden or silicone. Though I would have to accept they have been heated up to 8.5/10 on my induction hob, and so think it could well be this higher heat with olive oil may have been the issue.
But am really impressed by their customer service and the replacements will be used at a lower maximum heat.
“ This is because the photos you have provided us with show signs consistent with overheating, rougher utensil use and dishwasher wear and tear.
We do advise in our care and use instructions that you only need to use low to medium heat when cooking with Le Creuset cookware because it has been designed to heat up evenly and efficiently. If you cook using high heat, it can create hotspots in the body of the pan, which can damage the pan and cause food to stick to the pan. We also recommend heating the pan with some oil or liquid as heating the pan dry for a long period can cause damage to the pan’s body.
We advise against the use of olive oil and recommend oils with a higher burning point like rapeseed oil, coconut oil and sunflower oil. Olive oil has a very low burning point, and this can form a brownish film on the pan (burnt oil), creating a barrier between the food and the pan.”