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Gewürzt
Genuinely, I would call back and hopefully get another advisor on the line.
I totally take @Gewürzt point that it gets messy, if you suddenly start giving leeway to thousands of drivers in the same situation... BUT TfL - with things like this - is not usually a "computer says no" organisation.
Every Journey Matters, remember...!
Not much to lose by calling again. Unless you're on a landline.