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Thought you could do it online
https://www.virginmedia.com/support/help/broadband-tv-and-landline?openExternal=true
duncs-
Their online chat function was nonexistent when I was getting rid of them last year.
Sending them a letter via registered post is generally viewed as easiest.
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Same hours as phone and you need to be responsive the entire time as they boot you otherwise. At least on phone I can pop on speaker and get on with other things but if I get a message twenty mins later in another chrome tab... Let's see what tomorrow brings.
aggi
CYOA
This was exactly what happened. Got to around 6:15 and after being on various queues on hold was eventually told they've gone home now and to call again tomorrow. My call started at 3:37. Bananas.